Refund policy

Effective from: 2026-06-02

Controller: FOR TACTICAL, MB, company code 307195698, Merkinės st. 7-12, LT-66264 Druskininkai

2. RETURNS AND EXCHANGES 2.1. Consumer's 30-day Right of Withdrawal

Who has this right? The consumer (a natural person purchasing for purposes not related to business) has the right to return the goods.

How does this right work?

Calculated from the date of physical receipt of the goods
Exceptions are listed below in section 2.5.

2.2. How to return an item

STEP 1 – Notification of Return

Deadline: Within 30 calendar days from receipt of the goods

How to notify:

By email: info@fortactical.com

Specify:

Order number Which goods you are returning
Reason for return (not required, but helps us improve)

What you will receive:

Return instructions
Return address
Return form

STEP 2 – Sending the Goods

Where to send:

FOR TACTICAL, MB, Merkinės st. 7-12, Druskininkai Lithuania, LT-66264, +37069982964.

This is our default return address. If a different address applies to your country, we will confirm it in our reply to your return notification.

How to send:

Pack safely (use original packaging or equivalent) We recommend sending by registered mail with a tracking number. Include the order number and completed form in the shipment. We will ask you to provide the shipment tracking number.

Who pays for shipping:

The buyer covers the direct return shipping costs. Exception: If the return is due to our error or a manufacturing defect – we cover the costs.

2.3. Condition of Goods upon Return

Conditions for returning quality goods:

The goods must be:

a) Unused b) Undamaged, in original condition c) With original packaging, neat and not torn d) With all labels – undamaged, not removed e) Full set – all accessories, instructions, warranty documents f) Without signs of use – no traces of wear, sweat odors, dirt, hair.

Hygiene products – SPECIAL RULES:

For health protection and hygiene reasons, these items cannot be returned if they have been unpacked after delivery: Thermoactive clothing, Underwear, Socks, Balaclavas and face masks, Other hygiene products (terminal clothing parts).

Note: If protective films or packaging elements necessary to ensure the integrity of the product are torn off, such a product is considered unpacked and cannot be returned without quality defects.

2.4. Refund

Money is refunded no later than 14 calendar days from:

Receipt of your notice of withdrawal, OR The actual return of the goods to us, OR Submission of proof of dispatch of the goods (tracking number).

We may withhold the refund until we receive the goods back or proof that they have been dispatched.

How is the refund made:

Funds are refunded by bank transfer to the Buyer's specified bank account (IBAN).

2.5. Goods That CANNOT Be Returned (Exceptions)

According to Article 6.228¹⁰ paragraph 2 of the Civil Code of the Republic of Lithuania and Government Resolution No. 697, the following goods cannot be returned without quality defects: Customized / Personalized Goods, Goods with custom prints, Goods with embroidery (names, surnames, initials), Goods with customized logos, Goods with special custom colors, Goods with unique dimensions. Other goods made to special order.

2.6. Return costs:

If the goods are returned due to our error or a manufacturing defect, we will cover the return and/or reshipment costs. Otherwise, returns costs are paid by the buyer.

2.8. Exchanges

Direct exchanges (e.g., size exchange, color exchange) are currently not provided.

If you want a different item:

Return the item you have according to these rules (section 2.2) Place a new order for the desired item at www.fortactical.com

Alternative: Contact us at info@fortactical.com – in some cases, we can help arrange an exchange, especially if the problem is with the size or model.

2.9. Returns by Legal Entities

Returns of goods by legal entities (companies, organizations) are carried out in accordance with general principles of contract law, unless the parties agree otherwise in writing.

The 30-day right of withdrawal does not apply to legal entities - it is only available to natural persons (consumers).

4. DISPUTE RESOLUTION

4.1. Direct communication

If you have any disagreements, questions or problems, please contact us first:

Email: info@fortactical.com

We will do our best to resolve the situation quickly, amicably and professionally. The vast majority of issues are resolved through direct dialogue.

4.2. Complaints and Dispute Resolution

If you have any disagreement, question, or problem, please contact us first by email at info@fortactical.com. We will do our best to resolve the matter quickly and amicably — most issues are settled through direct dialogue.

If a dispute cannot be resolved directly with us, consumers in the European Union have the right to use an alternative dispute resolution (ADR) body — an independent, out-of-court way to resolve disputes arising from online purchases. You can find the competent body for your country in the European Commission's official list of consumer dispute resolution entities: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

The relevant bodies in the countries we serve include:

Denmark: Center for Klageløsning (Konkurrence- og Forbrugerstyrelsen)
Estonia: Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA)
Finland: Kuluttajariitalautakunta (Consumer Disputes Board)
Latvia: Patērētāju tiesību aizsardzības centrs (PTAC)
Lithuania: Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT) — www.vvtat.lt, tarnyba@vvtat.lt, +370 5 262 6760
Netherlands: De Geschillencommissie (Stichting Geschillencommissies voor Consumentenzaken)
Poland: Inspekcja Handlowa (Wojewódzki Inspektorat Inspekcji Handlowej); supervised by UOKiK
Sweden: Allmänna reklamationsnämnden (ARN).