Shipping policy

Effective from: 2025-10-27

Controller: FOR TACTICAL, MB, company code 307195698, Merkinės st. 7-12, LT-66264 Druskininkai

1. DELIVERY

1.1. Delivery Methods

We deliver using the following methods:

a) Omniva parcel lockers in Lithuania Convenient and fast delivery to the nearest Omniva parcel locker throughout Lithuania.

b) Omniva courier to the Buyer's specified address in Lithuania Delivery to your home, office, or other specified address on business days.

c) International delivery to other EU countries We deliver to all European Union countries according to individually determined rates.

1.2. Delivery Prices

Free delivery:

When the cart value after all discounts is ≥ €150

Paid delivery:

When the cart value is < €150 Exact delivery prices are visible in the checkout window according to the selected delivery method and address. The delivery price applies to the entire cart.

1.3. Delivery Times

Delivery of standard goods:

In Lithuania:

Order processing and dispatch: 1-4 business days from payment confirmation. Delivery after dispatch: 1-3 business days. Total: 2-7 business days from order payment.

In other EU countries:

Order processing and dispatch: 1-4 business days from payment confirmation. Delivery after dispatch: 3-20 business days (depending on the country). Total: 4-24 business days from order payment.

Exact delivery times are indicated in the order confirmation email.

Delivery of personalized goods:

When ordering goods with personalization (printing, embroidery, special inscriptions, logos), the delivery time may be longer – up to 10-15 business days. The specific term is indicated during the order.

Delivery of goods from Ukraine:

Our tactical clothing is manufactured in Ukraine and first delivered to our warehouse in Lithuania, from where it is further sent to you.

Important to know:

Some goods may be temporarily unavailable in the warehouse in Lithuania. In this case, they are ordered from our partners in Ukraine. Delivery from Ukraine to our warehouse may take 7-21 business days. The exact term and additional information are indicated in the product description and/or order confirmation. After receipt in Lithuania, the goods are dispatched to you within 1-4 business days.

Delays and force majeure:

Times may vary slightly:

Due to increased order volumes during peak periods During holidays
Due to force majeure circumstances (extraordinary situations, wars, natural disasters)
Due to the fault of the carrier/courier.

The Seller is not responsible for delivery delays due to the carrier's fault but undertakes to help resolve the situation and communicate with the carrier on your behalf.

1.4. Shipment Tracking

After your order is dispatched, you will receive an email with:

Shipping confirmation
Tracking number
A link to the carrier's system where you can track the shipment's progress.

1.5. Delivery Details and Responsibility

Buyer's responsibilities:

Provide correct and accurate delivery details (name, surname, phone number, address, parcel locker number)
Ensure timely collection of the shipment
Keep collection codes and order numbers safe

Important: If the Buyer discloses the collection code or order number to a third party, they assume the risk of the shipment being collected by an inappropriate subject. The Seller is not responsible for losses incurred in such cases.

1.6. Acceptance of Shipment and Damages

Upon receiving the shipment:

With courier:

Inspect the packaging before signing the delivery document.
If you notice damage, deformation, moisture, or other discrepancies, do not accept the shipment. Draw up a report on the damage with the courier.
Inform us immediately (within 48 hours) by email info@fortactical.com.

At the parcel locker:

After opening the parcel locker, immediately inspect the packaging
If you notice damage, take photos (of the packaging and the product)
Write to us at info@fortactical.com within 48 hours.

Why is this important? Timely recorded damage is necessary for us to properly administer the damage compensation process with the carrier and ensure your rights.

1.7. Uncollected Shipments

Storage periods:

Shipments are stored in the parcel locker for the period set by the carrier (usually 7 calendar days). You will receive notifications about the shipment via SMS and/or email. The shipment storage period cannot be extended.

If the shipment is not collected and returns:

30-day storage in our warehouse: The returned shipment is stored in our warehouse for 30 calendar days.

Resending: We can resend the shipment if you pay the cost of resending.

Refund: If there is no response within 30 days, we will refund the money for the goods, deducting the incurred initial and/or resending costs.

Return of goods to the warehouse: After 30 days, the goods are returned to the general warehouse.